Frequently Asked Questions

Most carriers go live in 8 days. This includes data migration from your current system, team training, and integration setup with your ELD/telematics provider. We limit new implementations to 4 per month to ensure quality.

No. We guarantee zero data loss during migration. Our team conducts pre-launch audits to verify 100% accuracy of your load history, customer records, and driver information. We migrate everything so there are no gaps in your historical data.

Full training for your entire team is included at no extra cost. This covers dispatcher training, back-office billing workflows, and driver app onboarding. We also provide training for new hires throughout your subscription.

No downtime required. We run your new DENEMO system in parallel during migration week. Once verified, you simply start dispatching new loads in DENEMO. Most carriers complete the switch over a weekend.

DENEMO is built specifically for asset-based carriers, not brokers or 3PLs. Everything from the dispatch board to the driver app is designed for fleets that own their trucks. This focus means simpler workflows, faster implementation, and features that match how carriers actually operate.

Yes. DENEMO integrates with Samsara, Motive (KeepTruckin), and other major ELD providers. We pull HOS status, GPS location, and driver availability directly into your dispatch board so you have one place to plan loads.

When drivers complete deliveries and upload PODs through the mobile app, DENEMO automatically builds invoice packets with all required documents. Billing staff can generate and send invoices the same day the load delivers—no more waiting for paper to arrive.

Yes. The DENEMO driver app guides drivers through POD capture, detention tracking, and pre-trip inspections with simple workflows. It's bilingual (English/Spanish), works offline, and achieves 92% adoption in week one because drivers spend 20 seconds per task instead of hunting through menus.

Yes. DENEMO provides branded shipper portals with live ETAs, document access, and proactive notifications. Your customers get self-serve visibility without calling your team for updates.

DENEMO uses transparent per-unit pricing based on your fleet size. There are no setup fees, implementation fees, or hidden costs. Contact us for a custom quote based on your truck count.

Yes. We offer a 30-day trial period so you can experience DENEMO with your actual operations before committing. During the trial, you get full access to all features and dedicated support.

No long-term contracts required. DENEMO offers month-to-month billing. We believe in earning your business every month, not locking you in.

Everything. Dispatch, billing, driver app, shipper portals, integrations, training, and support are all included. No add-on fees for features, no per-user charges, no surprises.

Every DENEMO customer gets a dedicated fleet success team—not a ticket queue. You'll have direct access to specialists who understand trucking and know your specific operation. We also conduct weekly KPI reviews during your first 90 days.

Our support team is available Monday through Saturday during business hours. For urgent issues affecting operations, we provide extended response options.

You can reach support via phone, email, or in-app chat. Most issues are resolved same-day. For complex problems, your dedicated success manager coordinates resolution and keeps you updated.

Yes. DENEMO uses enterprise-grade security including encrypted data storage, secure API connections, and role-based access controls. We follow industry best practices for data protection.

You do. Your data belongs to you, period. If you ever leave DENEMO, we provide complete data export in standard formats at no charge.

Yes. DENEMO provides API access for custom integrations with your other business systems. Our team can assist with integration setup during implementation.

DENEMO integrates with QuickBooks Online and QuickBooks Desktop. We sync invoices, payments, and customer data automatically so your books stay current without manual entry.